Cell phones, cable and internet, and utilities: what do all of these have in common? Cancellation fees. Most retail energy providers charge customers cancellation fees for leaving their contracts early. Here’s how we’re different: at Octopus, we don’t believe this has to be the case. We did a little digging and found that the average cancellation fee across 22 Texas retail energy providers was $117. That’s, to put it simply, a lot. 

Cancellation Fees Signal Red Flags: The Provider Doesn’t Believe in their Product

If your energy provider has a cancellation fee, you have to ask yourself, “why?” Cancellation fees signal that the provider has factored in your likelihood to switch to another energy provider because you wholeheartedly aren’t happy with the service you’re getting.  And they’ve determined that the cost of you switching away is so likely, that they need to hedge with a hefty fee. 

No Cancellation Fees = Confidence in What We Do 

We’ve got healthy confidence that we’re offering genuinely good energy products. The rates are set at low price points, and we offer a variety of services so that you can lock-in prices for however long you want. The best part is, if you don’t like something about our product, we don’t charge you an exorbitant fee to try something else. It’s part of our commitment to fair pricing; we take that pledge to heart. 

Take HEB for instance. If you go to shop there, and then decide to go elsewhere, they don’t charge you. Typically people shop at HEB because they value the experience and want to continue it. We’re focusing on your experience as much as possible, and trying to make it the best it can be — with trust, clear communication, great energy products, and a lot of heart (all three of them!).